> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.promo.ly/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I contact support from Inbox?

If you use Promoly Inbox as a recipient or DJ, you can chat with Promoly from Inbox. You do not need a sender (dashboard) login.

## Where chat appears

Chat is available on:

- [Promoly Inbox](https://ln.promo.ly/inbox/)
- [Earn](https://ln.promo.ly/inbox/earn/)

Look for the chat launcher in the **bottom-left** corner. Click it to open a conversation with Promoly.

If you are signed in, the chat is identified by your email so the team can see who you are. You can still open chat if you are not signed in.

## Where chat does not appear

The launcher is not shown on other recipient pages, including the FAQ, login, or a promo landing page. If you leave Inbox or Earn, the launcher hides.

Sender accounts still use **Support** in the Promoly dashboard. That has not changed.