> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.promo.ly/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My payment is being declined

Occasionally payment cards are declined. This is generally due to the bank blocking the transaction for various reasons. If you are trying to purchase or renew your subscription and experiencing difficulties, please chat with us, and we will manually sort this out for you.