Feedback Reports

When sending promos to a mailing list, the recipient is given the option to leave feedback. If the recipient leaves feedback, Promoly add the comment to a report. Promoly also displays analytics and statistics, which provides vast insight to the current campaign.

To find the feedback report, head to your campaign dashboard, locate the correct campaign and click the icon that displays a graph. All feedback updates in real-time, meaning the report is always accurate and up to date.

Recipients who never opened

On your campaign report, the Recipients who never opened section lists everyone your promo was delivered to who has no recorded open. It sits above the Last 50 Viewed table and is always expanded. Click Export CSV to download the full list.

Delivered means our email provider accepted the message and no bounce or spam complaint came back. Recipients who bounced are not listed.

A recipient counts as opened if they opened the email, clicked a link in it, viewed the landing page, played a track, or downloaded a track, on any email from this campaign. Anyone who did any of these won't appear in the list.

Opens are counted with a small tracking image, and many mail apps block images, so someone on this list may still have read your email.

This list only appears on your private report. It is not shown on the report you share with Share this Report, and it is not included when you use Save to PDF.

Recipients sent to in the last 3 days aren't listed until bounce reports come in. If the list is empty, the report explains why: the campaign hasn't been sent to anyone yet, every recipient has a recorded open, recent recipients are still waiting on bounce reports, or everyone without an open either bounced or wasn't confirmed as delivered.

The CSV has these columns: Name, Email, First sent at (UTC), Last sent at (UTC), Delivered messages, Recorded opens, Contact status, Bounces and Spam complaints.

Anyone on your team who can view the account's campaigns can see and export it, and it's available on every plan. The list is in the dashboard only. There is no public API endpoint for it yet.

Feedback summary

On your own campaign report (open it from the campaigns dashboard with the graph icon), expand Feedback summary to review fit, support, offers, requests, and reported blockers beside the original comments.

A short How to read this summary guide comes first. The summary groups clear patterns from recent comments so you can decide where to look first. Always check the original wording before you act.

Under the guide, a row of counts shows how much feedback the summary covers:

• comments read: how many recent comments the summary looked at.
• grouped into signals: how many of those comments matched at least one signal.
• left for a closer read: comments that did not match any signal. They stay in the original feedback on your report, so the summary does not overstate what recipients said.
• Showing the latest: appears when your campaign has more visible comments than the summary can read, so only the most recent ones are included.

The summary groups signals into Fit and context, Support stage, Offers and requests, and Reported blockers. Each group has a short description of what it covers and shows how many signals it contains. One comment can add more than one signal. Each row says Open to view the original comment. Open it to see the evidence next to the original comment. Some rows may show a Review wording flag when you should double-check the wording.

Feedback summary only appears on your private report. It is not included in the shareable link or when you print the report. It is based on recent visible comments. Feedback you have hidden stays out of the summary. If there are no visible comments, Feedback summary does not appear. If you expand it and no clear signals are found, it disappears from the report. Your original comments always stay in the report.

Quotable feedback

On your own campaign report, expand Quotable feedback to see the strongest lines from your feedback, ready for a press kit or a quote card.

Quotable feedback is available on Pro plans and above. It is also included during your free trial. On other plans, expanding the panel shows Quotable feedback is available on Pro plans and above. with an Upgrade plan button.

Each quote shows the DJ name (or No name on file), their DJ Mode support level when they gave one (for example Full support, Will play or Chart), and a score out of 100, such as Score 80/100. The first five quotes are shown. If there are more, click Show all followed by the number of quotes (for example Show all 8) to see the rest.

Under each quote you can:

• Copy for press kit: copies the quote with the DJ name on the line below, ready to paste. If there is no name on file, only the quote is copied.
• Design quote card: opens the feedback image designer with that quote filled in. More on the designer: Feedback image generation.

The first time you open the panel, and whenever new quotes come in, AI ranks them automatically. Until it finishes, quotes are sorted by score. Click Rerank with AI to run the ranking again. While it runs, the list stays sorted by score and updates when the ranking is ready. When it is done you will see Sorted by AI ranking. If it takes a while, click Check again. Rerank with AI is rate limited, so if you use it several times in a row you will be asked to try again in a minute.

If there are no quotes yet, you will see No quotable feedback yet. Comments of at least four words show up here as feedback comes in. Comments over 400 characters and feedback you have hidden are left out. If the panel cannot load, click Try again.

Quotable feedback only appears on your private report. It is not included in the shareable link or when you print the report.

Updated on: 02/10/2026