Q: Estimated Bounce Rate Explained

I. Free List Analysis Promo.ly expects you to maintain your email list to a high standard with a bounce rate > 3%. We will periodically analyze your list and can provide an automatic clean up. The automatic clean up fee will vary depending on how many invalid emails are in your list. Our automatic clean up service is not mandatory; you are welcome to manually clean up your mailing list, however Promo.ly will not send your mail with a bounce rate higher than 3%. II. Why your list becomes paused. Your list will only become paused if your bounce rate (or estimated bounce rate) is found to be higher than 3%. Additionally, if you manually triggered a scan this will rescan your list to find your new estimated bounce rate. Lastly, if any of the mail you've sent has bounced, it may trigger an automatic scan of your list and if the result is >3% your list will become paused. III: Manually triggering a scan or rescan You can manually trigger a scan by clicking the "analyze list" button on your mailing list page. IV: IMPORTANT: Scanning does not clean your list To clean your list, see the information below about list cleaning. The scan is only an estimation and does not provide any details about which emails are potentially bad. It does not do any cleaning of your list. A "bad email" is any email with an unreachable domain name or an invalid email address (as reported by the response of the email owner's email host), or if the email address cannot be determi

Question 1

Estimated Bounce Rate Explained

Accepted Answer

I. Free List Analysis

Promo.ly expects you to maintain your email list to a high standard with a bounce rate > 3%. We will periodically analyze your list and can provide an automatic clean up. The automatic clean up fee will vary depending on how many invalid emails are in your list. Our automatic clean up service is not mandatory; you are welcome to manually clean up your mailing list, however Promo.ly will not send your mail with a bounce rate higher than 3%.

II. Why your list becomes paused.

Your list will only become paused if your bounce rate (or estimated bounce rate) is found to be higher than 3%. Additionally, if you manually triggered a scan this will rescan your list to find your new estimated bounce rate. Lastly, if any of the mail you've sent has bounced, it may trigger an automatic scan of your list and if the result is >3% your list will become paused.

III: Manually triggering a scan or rescan

You can manually trigger a scan by clicking the "analyze list" button on your mailing list page.

IV: IMPORTANT: Scanning does not clean your list

To clean your list, see the information below about list cleaning. The scan is only an estimation and does not provide any details about which emails are potentially bad. It does not do any cleaning of your list. A "bad email" is any email with an unreachable domain name or an invalid email address (as reported by the response of the email owner's email host), or if the email address cannot be determi

Question 2

Adding contacts to groups

Accepted Answer

You can do this via different routes:

Within the 'subscribers' dash, click '+' to add a new contact.

Fill out the form and select 'groups' located at the bottom. You can add them to an individual to multiple groups if necessary.

For single contacts:

Within the 'subscribers' dash, select the contact, click 'multi-group assignment' icon and then select the appropriate group.

Or

Within the 'subscribers' dash, locate the contact, click 'edit' and then add them to the appropriate group.

For multiple contacts:

Within the 'subscribers' dash, select the contacts, click 'multi-group assignment' icon and then select the appropriate group.

Question 3

What is the promo pool?

Accepted Answer

We are doing hard work behind the scenes gathering relevant DJ, blog, and press contacts who are looking for fresh content. These contacts are free for you to import into your list inside promoly. All subscribers have opted-in to receive music from our users.

What about the list quality?

We can maintain a high-quality list by requiring all candidates to fill out a thorough sign-up form. This sifts out the majority of low-quality submissions. We do what we can, but we still encourage you to review each contact for yourself before deciding to import them to your list.

How often is it updated?

This list is updated every few weeks. Who has access to it? The list is only available to active Promoly Basic, Unlimited, and Custom tier Promoly Members.

I’m a Promoly user. Do you share my contacts with other people?

Absolutely not. We take customer privacy and security very seriously. The contacts on this page have been acquired using channels utterly separate from the Promoly system.

Where do the contacts come from?

We occasionally put out a growth-oriented campaign bulletin which rapidly brings in new applicants. We also connect with others in the music industry, directly, on a regular basis, through events, or other business ventures which will lead us to get them on the list. We will typically send out the same on-boarding link to everyone we meet (when the occasion is right) and have them sign-up. Part of the requirements includes all new entrants to also t

Question 4

Incorrect billing

Accepted Answer

If you believe you have been billed incorrectly, please raise a support ticket, and it will be addressed.

Question 5

Why have my files been deleted?

Accepted Answer

If you haven’t logged into Promo.ly for several months, your files may be deleted to save server space. Your stats and campaigns are unaffected. To resume a promo, click ‘edit’ on the campaign and re-upload your files.

Question 6

How do I sign up?

Accepted Answer

Signing up is a simple process and will take no more than a couple of minutes. Follow this link.

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