Q: How do I upload music?

During campaign creation, you'll see a ' tracks ' button in the middle of the screen. Select ' tracks' , then ' select file ' and browse for your audio. | Tracks can be uploaded in bulk or individually.

Question 1

What is the promo pool?

Accepted Answer

We are doing hard work behind the scenes gathering relevant DJ, blog, and press contacts who are looking for fresh content. These contacts are free for you to import into your list inside promoly. All subscribers have opted-in to receive music from our users.

What about the list quality?

We can maintain a high-quality list by requiring all candidates to fill out a thorough sign-up form. This sifts out the majority of low-quality submissions. We do what we can, but we still encourage you to review each contact for yourself before deciding to import them to your list.

How often is it updated?

This list is updated every few weeks. Who has access to it? The list is only available to active Promoly Basic, Unlimited, and Custom tier Promoly Members.

I’m a Promoly user. Do you share my contacts with other people?

Absolutely not. We take customer privacy and security very seriously. The contacts on this page have been acquired using channels utterly separate from the Promoly system.

Where do the contacts come from?

We occasionally put out a growth-oriented campaign bulletin which rapidly brings in new applicants. We also connect with others in the music industry, directly, on a regular basis, through events, or other business ventures which will lead us to get them on the list. We will typically send out the same on-boarding link to everyone we meet (when the occasion is right) and have them sign-up. Part of the requirements includes all new entrants to also t

Question 2

Adding contacts to groups

Accepted Answer

You can do this via different routes:

Within the 'subscribers' dash, click '+' to add a new contact.

Fill out the form and select 'groups' located at the bottom. You can add them to an individual to multiple groups if necessary.

For single contacts:

Within the 'subscribers' dash, select the contact, click 'multi-group assignment' icon and then select the appropriate group.

Or

Within the 'subscribers' dash, locate the contact, click 'edit' and then add them to the appropriate group.

For multiple contacts:

Within the 'subscribers' dash, select the contacts, click 'multi-group assignment' icon and then select the appropriate group.

Question 3

How do I sign up?

Accepted Answer

Signing up is a simple process and will take no more than a couple of minutes. Follow this link.

Question 4

Why have my files been deleted?

Accepted Answer

If you haven’t logged into Promo.ly for several months, your files may be deleted to save server space. Your stats and campaigns are unaffected. To resume a promo, click ‘edit’ on the campaign and re-upload your files.

Question 5

How do I upload music?

Accepted Answer

During campaign creation, you'll see a 'tracks' button in the middle of the screen. Select 'tracks', then 'select file' and browse for your audio.

| Tracks can be uploaded in bulk or individually.

audio upload

Question 6

Incorrect billing

Accepted Answer

If you believe you have been billed incorrectly, please raise a support ticket, and it will be addressed.

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