How do I contact support from Inbox?
If you use Promoly Inbox as a recipient or DJ, you can chat with Promoly from Inbox. You do not need a sender (dashboard) login.
Where chat appears
Chat is available on:
Look for the chat launcher in the bottom-left corner. Click it to open a conversation with Promoly.
If you are signed in, the chat is identified by your email so the team can see who you are. You can still open chat if you are not signed in.
Where chat does not appear
The launcher is not shown on other recipient pages, including the FAQ, login, or a promo landing page. If you leave Inbox or Earn, the launcher hides.
Sender accounts still use Support in the Promoly dashboard. That has not changed.
Updated on: 02/09/2026
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