How do I delete my account?

The billing steps below are for sender accounts only. That's the Promoly dashboard at mailer.promo.ly, where you send promos. If you receive promos in Promoly Inbox, the steps are different. See Delete a Promoly Inbox account further down.

Delete a sender account from billing

Only the account owner can delete the account. Editors cannot.

1. Open billing.
2. Click Delete account.
3. Type your account email and current password.
4. Click Delete account again.

This removes your plan, add-ons, team seats, sender profiles, campaigns, private list, and files.

You can't undo it. The original email can sign up again later as a new account.

Cancel is different

Cancel subscription only stops payment. Your login and data stay until you delete.

If you only want to stop paying, use cancel. If you want the account and data gone, use Delete account.

Team seats

People on your team keep their own accounts. They just lose access to yours.

Delete a Promoly Inbox account

Promoly Inbox is where DJs and other tastemakers receive promos. It doesn't have a Delete account button, and the billing steps above won't work for it. Ask us in chat instead.

1. Go to ln.promo.ly/inbox and sign in.
2. Open the chat in the bottom-left corner.
3. Ask us to delete your Promoly Inbox account.

If you're on a phone and don't see the chat, open ln.promo.ly/inbox on a computer instead.

Updated on: 30/09/2026