• How do I cancel my account?

  Cancel stops payment. It does not delete your account. Stop paying Open billing. Click Cancel subscription. Your login, campaigns, private list, and files stay. Pause instead Some accounts can pause from billing instead of cancelling. If you see pause, you can take a break for up to 3 months. If you don't, cancel is the stop-paying path. Delete is a different action To remove the account and the data on it, use Delete account on thSome readers

• How do I delete my account?

  Only the account owner can delete the account. Editors cannot. Delete from billing Open billing. Click Delete account. Type your account email and current password. Click Delete account again. This removes your plan, add-ons, team seats, sender profiles, campaigns, private list, and files. You can't undo it. The original email can sign up again later as a new account. Cancel is different Cancel subscription only stops paymentFew readers

• Incorrect billing

  If you believe you have been billed incorrectly, please raise a support ticket, and it will be addressed.Few readers

• How many Sends do I have left?

  To view how sends you have remaining, please hover over the top right corner of the Promoly dashboard. A menu will appear and display the remainder. When you activate or renew a paid plan (Stripe), Promoly applies your plan's monthly send allowance to that balance. Extra send packs you buy are added on top. If you run out of credits but don't wish to subscribe to a higher billingFew readers

• What payments do you accept?

  We accept major credit and debit cards. Some accounts also pay with PayPal. New signups may be billed through Stripe. If you already have a subscription, you stay on your existing billing (including PayPal where you already use it). Extra team seats can only be purchased on Stripe. Promoly does not store your card details on our servers.Few readers

• My payment is being declined

  Occasionally payment cards are declined. This is generally due to the bank blocking the transaction for various reasons. If you are trying to purchase or renew your subscription and experiencing difficulties, please chat with us, and we will manually sort this out for you.Few readers

• What's the cost of Promoly?

  Pricing starts at £15 per month for Starter. Current public plans: Starter: £15 per month, or £144 per year Basic: £29 per month, or £278 per year Pro: £59 per month, or £566 per year Premium: £119 per month, or £1142 per year Annual billing is 20% off. You can try Promoly for 7 days with 150 sends. No card is needed to start. Extra sends and add-ons Extra sends: £7 per 250-send block Extra fan sends: £2 per 1000 Extra profile: £3 per month Team seats Each plan inclFew readers

• How do team seats work?

  Team seats are how people share one Promoly account. Seats included in each plan The account owner uses 1 seat. Starter: 1 seat Basic: 1 seat Pro: 2 seats Premium: 3 seats Label and Ultra: 5 seats Extra seats Extra seats are £9 per month, 1 seat each, up to 5 extra. You can buy extra seats on Pro, Premium, Label, and Ultra only, and only through Stripe. Starter and Basic cannot buy a lone extra seat. If a second person needs access, upgrade to Pro. What counts as ocFew readers