• How do I cancel my account?

  Cancel stops payment. It does not delete your account. Stop paying Open billing. Click Cancel subscription. Your login, campaigns, private list, and files stay. Pause instead Some accounts can pause from billing instead of cancelling. If you see pause, you can take a break for up to 3 months. If you don't, cancel is the stop-paying path. Delete is a different action To remove the account and the data on it, use Delete account on thSome readers

• How do I delete my account?

  The billing steps below are for sender accounts only. That's the Promoly dashboard at mailer.promo.ly, where you send promos. If you receive promos in Promoly Inbox, the steps are different. See Delete a Promoly Inbox account further down. Delete a sender account from billing Only the account owner can delete the account. Editors cannot. Open billing. Click Delete account. Type your account email and current pasSome readers

• How many Sends do I have left?

  To view how sends you have remaining, please hover over the top right corner of the Promoly dashboard. A menu will appear and display the remainder. When you activate or renew a paid plan (Stripe), Promoly applies your plan's monthly send allowance to that balance. Extra sends from your add-on are added to your plan's monthly allowance. They reset each month along with it, and unusSome readers

• Incorrect billing

  If you believe you have been billed incorrectly, please raise a support ticket, and it will be addressed.Some readers

• What payments do you accept?

  We accept major credit and debit cards. Some accounts also pay with PayPal. New signups may be billed through Stripe. If you already have a subscription, you stay on your existing billing (including PayPal where you already use it). Extra team seats can only be purchased on Stripe. Promoly does not store your card details on our servers.Some readers

• My payment is being declined

  Occasionally payment cards are declined. This is generally due to the bank blocking the transaction for various reasons. If you are trying to purchase or renew your subscription and experiencing difficulties, please chat with us, and we will manually sort this out for you.Few readers

• What's the cost of Promoly?

  Pricing starts at £15 per month for Starter. Current public plans: Starter: £15 per month, or £144 per year Basic: £29 per month, or £278 per year Pro: £59 per month, or £566 per year Premium: £119 per month, or £1142 per year Annual billing is 20% off. You can try Promoly for 7 days with 150 sends. No card is needed to start. Extra sends and add-ons Extra sends: £7 per 250-send block a month on current plans, or £5 per 250-send block a month if you're on one of our older plaFew readers

• How do team seats work?

  Team seats are how people share one Promoly account. Seats included in each plan The account owner uses 1 seat. Starter: 1 seat Basic: 1 seat Pro: 2 seats Premium: 3 seats Label and Ultra: 5 seats Extra seats Extra seats are £9 per month, 1 seat each, up to 5 extra. You can buy extra seats on Pro, Premium, Label, and Ultra only, and only through Stripe. Starter and Basic cannot buy a lone extra seat. If a second person needs access, upgrade to Pro. What counts as ocFew readers