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Want more info on billing? Here are the support articles to guide you.
If you believe you have been billed incorrectly, please raise a support ticket, and it will be addressed.
What payments do you accept?
We accept all major credit/debit cards and PayPal. Braintree Gateway Payments power all payments. Promo.ly does not store any financial information on their servers.
My payment is being declined
Occasionally payment cards are declined. This is generally due to the bank blocking the transaction for various reasons. If you are trying to purchase or renew your subscription and experiencing difficulties, please chat with us, and we will manually sort this out for you.
How do I cancel my account?
Promoly charges on a monthly or yearly basis, depending on your needs. We don’t lock you into a long-term contract – so you can pause your account at any time. To pause your account, click the chat bubble or head to support on the mailer dash and let us know you wish to cancel.