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Subscribers
Subscriber lists keep you organised. Here are the support articles to guide you.
Adding contacts to groups
You can do this via different routes: Within the 'subscribers' dash, click '+' to add a new contact. Fill out the form and select 'groups' located at the bottom. You can add them to an individual to multiple groups if necessary. For single contacts: Within the 'subscribers' dash, select the contact, click 'multi-group assignment' icon and then select the appropriate group. Or Within the 'subscribers' dash, locate the contact, click 'edit' and then add them to the appropriate group.
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Creating and importing mailing lists
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Do you share my contacts?
Your contacts are not shared, sold or traded with anyone else on the platform or externally. They are secured safely on our database for your viewing only.
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Exporting your mailing list
Head to your tab on your dashboard. Click tools and select download CSV.
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Bounced emails
When an email promo cannot be delivered to an email address, it’s called a bounce. There are lots of different reasons why promos can bounce so, when it happens, a “return to sender” message (or, SMTP reply) is sent from the recipient’s mail server to explain why. Promo.ly will display this information in your activity log. We recommend reading this support article about free list analysis.
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