Groups

• Adding contacts to groups

  You can do this via different routes: Within the 'subscribers' dash, click '+' to add a new contact. Fill out the form and select 'groups' located at the bottom. You can add them to an individual to multiple groups if necessary. For single contacts: Within the 'subscribers' dash, select the contact, click 'multi-group assignment' icon and then select the appropriate group. Adding a single contact to groups Or Within the 'subscribers' dash, locate the contaSome readers

• Creating VIP groups

  You can now add VIP groups in Promoly. Anyone assigned to that group will display first in your promo feedback report. This is an excellent way of highlighting your top contacts. Navigate to https://mailer.promo.ly/groups Click 'add new group' button. Input the group name. Check the VIP toggle. Press save. Creating VIP groupsFew readers

• Adding a single contact to a group

  1. Navigate to https://mailer.promo.ly/list 2. Find the contact you want to add to a group 3. Click on multi-group assignment. **4. Choose the appropriate group. You can add more than one. ** ![](https://storage.crisp.chat/users/helpdesk/website/c7982Few readers

• Viewing subscribers in a group

  To view which subscribers are in a group, simply follow the steps below: Log in to your account and navigate to the /subscribers section. Once you are in the Subscribers section, you will see a list of all your subscribers. To filter your subscribers by group, click on the "Filter by group" button. Select the group that you want to view from the drop-down menu.Few readers

• Adding a subscriber to a VIP group

  You can now add subscribers to a VIP group. When that subscriber leaves you feedback on a promo campaign, they'll be displayed first on the report and tagged as a VIP. First of all, create a new VIP Group. Add your contact(s) to the [new group](/en/article/adding-coFew readers

• Creating and importing mailing lists

  Adding mailing listsFew readers

• Do you share my contacts?

  Your contacts are not shared, sold or traded with anyone else on the platform or externally. They are secured safely on our database for your viewing only.Few readers

• Bounced emails

  When an email promo cannot be delivered to an email address, it’s called a bounce. There are lots of different reasons why promos can bounce so, when it happens, a “return to sender” message (or, SMTP reply) is sent from the recipient’s mail server to explain why. Promo.ly will display this information in your activity log. We recommend reading this support article about free list analysis.Few readers

• Exporting your mailing list

  Head to your subscribers tab on your dashboard. Click tools and select download CSV. | If you filter your email list first by a group, you can export that specific segment by following the same technique.Few readers