English
Go to website
Back
Articles on:
Campaigns
Create a promo campaign. Here are the support articles to guide you.
Why have my files been deleted?
If you haven’t logged into Promo.ly for several months, your files may be deleted to save server space. Your stats and campaigns are unaffected. To resume a promo, click ‘edit’ on the campaign and re-upload your files.
Popular
Campaign Creation
Our campaign creation process is straightforward and needn’t take more than a few minutes. This is how you create your first campaign. After logging in to mailer.promo.ly, click ‘create new campaign’ at the top of the page. You can create three different campaign types in Promoly - Promo, [Links Page.](/en/article/how-do-i-create-a-links-campaign
Popular
How do I upload an album cover?
During campaign creation, click ‘album cover’ under the subject line. Select your artwork and press 'use this image'. Please note; we recommend the image to be square 72 DPI and minimum 500×500 pixels.
Some readers
How do I upload music?
During campaign creation, you'll see a 'tracks' button in the middle of the screen. Select 'tracks', then 'select file' and browse for your audio. audio upload
Some readers
How do I schedule a campaign to be sent to multiple groups at different times?
To send separate campaigns, duplicate the campaign (there is a copy button). To segment your list, go into Mailing List Groups on the left menu and create a group and then go into Mailing List, and add specific recipients to that group. Then you can send the new campaign to that group. I would recommend you name the original copy of the campaign in a way that lets you know which segment/group the campaign is for. Also, make sure that you do not add the same recipient to multiple groups and then
Some readers
How do reminders work?
We continuously experiment with reminders to find the best time to send them, but currently, they are sent out after four days to all recipients who have not listened to our downloaded at least one track on the campaign. We want to eventually allow users to adjust this setting themselves in the future and to automatically throttle how often a recipient receives emails (while prioritising new promo sends). It is not available at this time. To turn reminders on we recommend you do this during the
Some readers
Slow uploads
If your uploads are slow, there could be many factors to take into consideration — for example, slow internet, browser plugin conflict, incorrect file type or Promoly’s servers may be under stress. If this happens, we recommend logging out and back in again to see if that resolves the problem. If it doesn’t, try logging into Promoly using an incognito browser. If you need help, please get in contact via the chat.
Some readers
How many campaigns can I create?
With Promoly, you can create as many campaigns as required. Some people like to create one per month. Others create multiple variations depending on the audience. The choice is yours. However, you can only send within your plan requirements.
Some readers
What audio formats do you support?
Promoly supports .wav, .aif, .flac and .mp3 file formats.
Few readers
How do I duplicate a campaign?
Head to your Promoly campaign dash and find the campaign you wish to duplicate. You’ll see several buttons under the campaign. Press copy and Promoly will create a duplicate.
Few readers
How do I create a links campaign?
Creating a links campaign is very simple. If you want Promoly to automate the process, you'll require your Universal Product Code (UPC) or European Article Number (EAN). These barcodes are often generated and supplied by your music distributor. If you're an artist and signed to a label, please ask your record label for one for your release. They look like: 192650539945. Login to Promoly and press create new campaign. Then click links page.  or European Article Number (EAN). These barcodes are often generated and supplied by your music distributor. If you're an artist and signed to a label, please ask your record label for one for your release. They look like: 192650539945. Login to Promoly and press create new campaign. Then click pre-save page. 