Sending
How do reminders work?
We continuously experiment with reminders to find the best time to send them, but currently, they are sent out after four days to all recipients who have not listened to our downloaded at least one track on the campaign. We want to eventually allow users to adjust this setting themselves in the future and to automatically throttle how often a recipient receives emails (while prioritising new promo sends). It is not available at this time. To turn reminders on we recommend you do this during theFew readersSending a promo campaign to a single or multiple recipent
Navigate to https://mailer.promo.ly/ Find the promo you wish to send and click the send icon. Click on the To: field and inputFew readersHow to Schedule a Promo for Future Delivery
Follow these steps to schedule a promo for future delivery in Promoly: Decide the recipient(s): Choose who you want to send the promo to (e.g., yourself or a specific group). Locate the 'Send' button: Find the 'Send' button in the top left corner of the screen. Access scheduling options: Click the arrow next to the 'Send' button to view the scheduling options. Choose a predefined time slot: Select one of tFew readersSending to groups
Follow these simple steps to send your promo to one of your groups in Promoly: Select the promo: Navigate to the promo you want to send. Click 'Send' button: Locate the 'Send' button at the top of the screen and click on it. Access group options: You will see a 'Group' option after clicking the 'Send' button. Click on 'Groups' to view the list of available groups. Choose the desired group: Select the group you want to send the promFew readers
Why have my files been deleted?
If you cancel your paid Promoly account and don't login for several months, your files may be deleted to save server space. Your stats and campaigns are unaffected. To resume a promo, click ‘edit’ on the campaign and re-upload your files.Some readersHow do I upload music?
Create a new promo and then select 'tracks' at the top of the editor. You can upload individual tracks or in bulk. If you choose bulk, upload all the files you wish to be included in your campaign, including any and all file type variants such as mp3, wav, flac, and aiff. We will attempt to automatically detect the artist and title from your filenames (based on "artist - title.mp3" or "artist - title.waFew readersCampaign Creation
Our campaign creation process is straightforward and needn’t take more than a few minutes. This is how you create your first campaign. After logging in to mailer.promo.ly, click ‘create new campaign’ at the top of the page. You can create three different campaign types in Promoly - Promo, Links Page. (/en/article/how-do-i-create-a-links-campaignFew readersHow do I upload an album cover?
During campaign creation, click ‘album cover’ under the subject line. Select your artwork and press 'use this image'. Please note; we recommend the image to be square 72 DPI and minimum 500×500 pixels.Few readersSlow uploads
If your uploads are slow, there could be many factors to take into consideration — for example, slow internet, browser plugin conflict, incorrect file type or Promoly’s servers may be under stress. If this happens, we recommend logging out and back in again to see if that resolves the problem. If it doesn’t, try logging into Promoly using an incognito browser. If you need help, please get in contact via the chat.Few readersHow many campaigns can I create?
With Promoly, you can create as many campaigns as required. Some people like to create one per month. Others create multiple variations depending on the audience. The choice is yours. However, you can only send within your plan requirements.Few readersHow do I create a links campaign?
Creating a links campaign is very simple. If you want Promoly to automate the process, you'll require your Universal Product Code (UPC) or European Article Number (EAN). These barcodes are often generated and supplied by your music distributor. If you're an artist and signed to a label, please ask your record label for one for your release. They look like: 192650539945. Login to Promoly and press create new campaign. Then click links page. (https://storage.crisp.chat/users/helpdeFew readersWhat audio formats do you support?
Promoly supports .wav, .aif, .flac and .mp3 file formats.Few readersHow do I create a pre-save campaign?
Creating a pre-save campaign is very simple. If you want Promoly to automate the process, you'll require your Universal Product Code (UPC) or European Article Number (EAN). These barcodes are often generated and supplied by your music distributor. If you're an artist and signed to a label, please ask your record label for one for your release. They look like: 192650539945. Login to Promoly and press create new campaign. Then click pre-save page. (https://storage.crisp.chat/users/hFew readersHow do I duplicate a campaign?
Head to your Promoly campaign dash and find the campaign you wish to duplicate. You’ll see several buttons under the campaign. Press copy and Promoly will create a duplicate.Few readersHow do I create a promo campaign?
Login to Promoly and press create a new campaign. Then click promo, a traditional pre-release promo email with trackable high-quality previews, direct downloads, & feedback form. Start inputting your promo details. As you build a campaFew readersHow do I share or export feedback?
Viewing and sharing feedback is easy with Promoly. Head to /campaigns and search for the promo that's needed. Then go to the report icon here and load up your feedback report. Promoly will show you everything that's going on with the feedback campaign. We provide a lot of informatFew readersHow to Create a Links Campaign
How to Create a Links Campaign in Promoly Follow these steps to create a links campaign in Promoly: Create a new campaign: Click the 'New Campaign' button, then select 'Links Campaign' and click 'Continue'. Name your release: Enter a name for your release (e.g., "New Release"). Edit the campaign: Promoly will generate a campaign for you. Click 'Edit' to start customizing it. Import release information: You can import release inFew readers