Sending
How do reminders work?
We continuously experiment with reminders to find the best time to send them, but currently, they are sent out after four days to all recipients who have not listened to our downloaded at least one track on the campaign. We want to eventually allow users to adjust this setting themselves in the future and to automatically throttle how often a recipient receives emails (while prioritising new promo sends). It is not available at this time. To turn reminders on we recommend you do this during theFew readersSending a promo campaign to a single or multiple recipent
Navigate to https://mailer.promo.ly/ Find the promo you wish to send and click the send icon. Click on the To: field and inputFew readersHow to Schedule a Promo for Future Delivery
Follow these steps to schedule a promo for future delivery in Promoly: How to Schedule a Promo for Future Delivery in Promoly Decide the recipient(s): Choose who you want to send the promo to (e.g., yourself or a specific group). Locate the 'Send' button: Find the 'Send' button in the top left corner of the screen. Access scheduling options: Click the arrow next to the 'Send' button to view the scheduling options. Choose a predefined time slot: Select one of tFew readersSending to groups
Follow these simple steps to send your promo to one of your groups in Promoly: How to send promos to groups Select the promo: Navigate to the promo you want to send. Click 'Send' button: Locate the 'Send' button at the top of the screen and click on it. Access group options: You will see a 'Group' option after clicking the 'Send' button. Click on 'Groups' to view the list of available groups. Choose the desired group: Select the group you want to send the promFew readers
Why have my files been deleted?
Cancel does not delete your files. They stay with the account. Files are removed when the account owner uses Delete account on billing. That also removes campaigns and your private list with the rest of the account. If you only cancelled and files are missing, message us on chat.Some readersHow do I upload music?
Create a new promo and then select 'tracks' at the top of the editor. You can upload individual tracks or in bulk. If you choose bulk, upload all the files you wish to be included in your campaign, including any and all file type variants such as mp3, wav, flac, and aiff. We will attempt to automatically detect the artist and title from your filenames (based on "artist - title.mp3" or "artist - title.waSome readersHow do I upload an album cover?
During campaign creation, click ‘album cover’ under the subject line. Select your artwork and press 'use this image'. Please note; we recommend the image to be square 72 DPI and minimum 500×500 pixels.Some readersCampaign Creation
Our campaign creation process is straightforward and needn’t take more than a few minutes. This is how you create your first campaign. After logging in to mailer.promo.ly, click ‘create new campaign’ at the top of the page. You can create three different campaign types in Promoly - Promo, [Links Page.](/en/article/how-do-i-create-a-links-campaignSome readersSlow uploads
If your uploads are slow, there could be many factors to take into consideration — for example, slow internet, browser plugin conflict, incorrect file type or Promoly’s servers may be under stress. If this happens, we recommend logging out and back in again to see if that resolves the problem. If it doesn’t, try logging into Promoly using an incognito browser. If you need help, please get in contact via the chat.Few readersHow many campaigns can I create?
With Promoly, you can create as many campaigns as required. Some people like to create one per month. Others create multiple variations depending on the audience. The choice is yours. However, you can only send within your plan requirements.Few readersHow do I create a links campaign?
Creating a links campaign is very simple. If you want Promoly to automate the process, you'll require your Universal Product Code (UPC) or European Article Number (EAN). These barcodes are often generated and supplied by your music distributor. If you're an artist and signed to a label, please ask your record label for one for your release. They look like: 192650539945. Login to Promoly and press create new campaign. Then click links page. , not the full master. Upload the full file if you need the complete track.Few readersHow do I create a pre-save campaign?
Creating a pre-save campaign is very simple. If you want Promoly to automate the process, you'll require your Universal Product Code (UPC) or European Article Number (EAN). These barcodes are often generated and supplied by your music distributor. If you're an artist and signed to a label, please ask your record label for one for your release. They look like: 192650539945. Login to Promoly and press create new campaign. Then click pre-save page. . Edit the campaign: Promoly will generate a campaign for you. Click 'Edit' to start customizing it. Import release information: You can import release inFew readersHow do I manage Bandcamp codes on a campaign?
Bandcamp codes let you give each recipient a unique download code from your campaign. In the campaign editor, open Bandcamp codes with the Bandcamp button (same place as before). What you will see Campaign-wide inventory counts (Available, Assigned, Total) Search by recipient or code Status filters Page selection when you have many codes Import codes You can import codes from a text file. Imports append to the campaign inventory. They do not replace codes that are already on the campFew readers